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GRI 2-29,
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I-M5
We ensure the right communication with stakeholders – we provide them with accurate information about the measures we take and the goals we set. Our communication is based on reliable data derived from in-depth analyses of stakeholders’ needs. We explain the business and administrative processes and their impact on social and economic environment. We engage the stakeholders through CSR initiatives, and specifically through information tailored to the characteristics and needs of consumers’ groups.
How we interact with key stakeholders
- surveys,
- corporate Intranet, including Enea News and Enea Flash newsletters, the Employee Zone tab and Intranet sites of individual companies,
- SAP Employee Portal,
- mobiBogdanka, a mobile phone application (implemented in 2022), mirroring the functionality of the LWB Intranet,
- mailings,
- chat rooms (Jabber),
- corporate newsletters,
- radio broadcasts,
- noticeboards,
- an outdoor totem at the Kozienice Power Plant (since 2022),
- meetings (also with management boards of companies),
- tele- and videoconferencing,
- training and workshops, also online,
- cooperation with trade unions and Employee councils,
- meetings and other forms of direct communication with selected Employees,
- e-mail box to submit ideas on how to improve work and processes (inicjatywy@enea.pl),
- e-mail box to ask questions about Employee matters (Hrnapiszdonas@enea.pl),
- meetings and newsletters addressed to managers.
- satisfaction surveys (including focus groups),
- Customer Service Offices and Sales Offices,
- trade partners and account managers,
- online communications and information (for the media and about the offer and billing mechanisms on the website),
- Electronic Customer Service Office (eBOK),
- eForms to conclude agreements online,
- chat with a consultant,
- Customer information line (+48 611 111 111),
- electronic requests,
- short messages or e-mails with information about the Customer’s case status,
- information inserts sent together with invoices,
- participation in social information campaigns organised by specialised entities,
- expanding the range of services provided by the Virtual Assistant,
- chatbots and voicebots,
- instruction videos on YouTube.
- stock market information, financial results,
- a website with technical documentation for suppliers of fuels, components and raw materials,
- ENEA Group Code of Conduct for Contractors, with basic expectations of our business partners with respect to their compliance with generally applicable laws, market and ethical standards,
- Code of Ethics of the ENEA Group, with standards and transparent rules in relations with Customers and the environment,
- BIP website,
- shopping platform for contractors and suppliers and tenders,
- trade meetings, fairs.
- current and periodic reports,
- a website for Enea SA’s investors and a website for LW Bogdanka’s investors (also available in English),
- Electronic Information Transmission System (ESPI) and Electronic Information Database (EBI),
- face-to-face meetings, e.g. during industry conferences,
- one-on-one meetings with analysts and investors,
- performance meetings (broadcast live on the Internet), with a Q&A session,
- mailing to analysts,
- information exchange with the Association of Private Investors,
- direct e-mails and telephone calls from Employees of the Enea SA’s and LW Bogdanka’s Investor Relations Departments,
- General Meetings of Shareholders.
- contacts and cooperation with the Enea Foundation and the “Solidary Miners” Foundation,
- workplace volunteering programmes,
- face-to-face meetings and cooperation with representatives of local communities,
- participation in industry and social responsibility events,
- participation in social information campaigns.
- statements and reports for the specific institutions,
- direct communication,
- participation in conferences.
- membership, participation in working groups and governing and decision-making bodies,
- joint and supportive social media communications and press releases,
- participation in social information campaigns,
- joint analyses of market and economic phenomena supporting Enea Group’s activities in the market environment,
- participation of representatives of Enea SA and the Enea Group in professional debates, industry and economic congresses and conferences,
- face-to-face meetings.
- face-to-face meetings, participation in local events, including ones related to Enea Group’s investments,
- participation in conferences.
- contacts and cooperation with the Enea Foundation,
- request form for beneficiaries,
- face-to-face contacts, individual meetings.
- ongoing activities of the press office, spokesperson and communication units,
- correspondence via prasowe@enea.pl,
- live press conference broadcasts, also via our YouTube channel,
- enea.pl,
- press conferences, briefings, press breakfasts,
- direct e-mails and telephone calls from Employees of the Enea SA’s and LW Bogdanka’s Investor Relations Departments.
- reports sent to the public administration entities,
- ESG reports,
- Non-Financial Statement.
The above stakeholders are communicated with via the following:
- Enea Group’s annual management reports and ESG Reports (available also in English),
- enea.pl,
- Enea Group’s social media profiles (Facebook, YouTube, LinkedIn, Twitter, Instagram),
- communication in the national and local media.
Stakeholders are communicated with on site or remotely (tele- and videoconferences, websites, social media, etc.).