-
GRI 2-23,
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GRI 2-24,
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GRI 2-25,
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GRI 3-3,
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GRI 206-1,
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GRI 417-3,
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GRI 2-27,
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S-M8
Enea SA is a Certified Energy Seller. The certificate, awarded by the Energy Trading Association, confirms reliability of the Company’s operations, in line with the Association’s Good Practices of Electricity and Gaseous Fuel Sellers.
ENEA S.A. Sales Standards for Business Customers, Code of Best Practices for the processing of personal data in sales and the Sustainable Direct Marketing Policy at ENEA S.A. guarantee that Customers receive fair treatment and that the terms and conditions of agreements are complied with.
One of our priorities is to generate and supply electricity and heat in a way that is safe for the environment. We strive to rationally manage natural resources and to maintain biodiversity and continuity of ecological processes.
The Enea Group implements the unbundling guidelines of the President of the Energy Regulatory Office:
- Enea Operator does not promote or recommend any companies involved in the generation or sales of electricity to third parties; when serving Customers, it does not display promotional or advertising materials of energy companies,
- it has its own visual identity,
- it uses separate communication channels (website, e-mail address domain, telephone numbers).
In December 2023, the Energy Regulatory Office fined Enea SA PLN 100 thousand for suspending electricity supplies to consumers on no reasonable grounds. The company appealed to a competent court. In 2023, Enea SA received two decisions issued by the President of the Office of Competition and Consumer Protection – one in proceedings regarding practices that harm the collective interest of consumers and the other in proceedings to declare that provisions of a model agreement are prohibited. In both cases, Enea SA took action to remove the effects of the breaches and to prevent them from occurring in the future.