Our Customers expect quality and security – our services have a direct impact on the key areas of their lives and work. We understand the significance of this challenge – we expand our offer, improve the standard of service and reliability of energy supplies. Customer satisfaction guides our decisions and the direction we are taking.
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GRI 3-3,
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INTERNAL INDICATOR 13
We adjust our product offer in line with the market situation and Customers needs. In 2023, we provided our Customers with electricity and additional products and services to address their every-day needs, such as: help with household repairs, IT support and smart home devices. Institutional Customers were offered specialist services, such as an IT system to manage electricity use. We offered our Customers solutions to access and make effective use of renewable energy.
Selected products for households
Electricity as part of a package of solutions that support an effective management of consumption of electricity and of heating.
Sales of photovoltaic systems and devices that increase self-consumption of the energy from the photovoltaic system, such as storage facilities, charging stations, heat pumps and surface storage heaters. Customers are offered the products with a PV system or as auxiliary products available individually. The devices are sold by experienced Enea partners that offer design, shipment, assembly and launch of the photovoltaic installation and other Photovoltaics+ products selected by the Customer.
Sales of energy with Enea’s commitment to purchase the guarantees of origin referred to in the Act of 20 February 2015 on renewable energy sources. Guarantees of origin are certificates of the environmental values arising from the avoidance of greenhouse gas emissions and of the fact that electricity specified in the guarantee of origin delivered to the distribution network or transmission grid was generated from renewable energy sources in RES installations.
Lower electricity rates for the electricity used at night, provided it is used for green house heating or charging an electric car.
Electricity along with household repairs, including heating and gas equipment repairs.
Electricity with unlimited access to remote IT service (24/7/365 support).
Selected products for businesses:
Sales of photovoltaic systems and devices that increase self-consumption of the energy from the photovoltaic system, such as storage facilities, charging stations, heat pumps and surface storage heaters. Customers are offered the products with a PV system or as auxiliary products available individually. The devices are sold by experienced Enea partners that offer design, shipment, assembly and launch of the photovoltaic installation and other Photovoltaics+ products selected by the Customer.
Electricity in a package with smart devices for a more effective use of electricity and heating (selected packages).
Service package of professional consulting services to optimise electricity consumption; including energy audit.
Specialist cloud-based software for remote obtaining of measurement data and its analysis allowing Customers for optimising electricity supply and consumption costs.
Purchasing energy from a producer selected by the Customer with Enea SA balancing and securing the supply of any missing volume.
Sales of guarantees of origin referred to in the Act of 20 February 2015 on renewable energy sources. Guarantees of origin are certificates of the environmental values arising from the avoidance of greenhouse gas emissions and of the fact that electricity specified in the guarantee of origin delivered to the distribution network or transmission grid was generated from renewable energy sources in RES installations.
Products in which energy price is set according to the Polish Power Exchange quotations.
We are distinguished by our flexible offering and complementary products. One the one hand they emphasise our comprehensive approach to Customers’ needs, on the other, they are evidence that we monitor the current market situation and we can adjust our organisation and our offer accordingly. In 2023, we carried out a number of Customer satisfaction surveys which revealed that the direction which we had taken was right. However, there is still room for improvement. And this will be the focus of our future efforts. Enea supplies electricity to 2.7 million Customers, including businesses and strategic entities, which have a significant impact on the development of the economy.